General Return Policies
1. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at +50933832232 and obtain a "Product Return" form that must be included with your package.
2. Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped differently from item ordered), we will be responsible for the item exchange and postage. You may also return the product and get a full refund including postage.
3. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
4. This return policy does not apply to our business resellers. Please contact us for additional instructions.
Wedding Dress To Hire -Terms
Deposit - It's recommended to book your dress 22 days before your wedding date. We require a 60% deposit on the dress in order to secure your booking. The final fitting and collection date is 2 days before the function date. The hire garments (dress, veils, jewelry, gloves, petticoat) areto be returned 3 days after the function date.
Hire period - The standard hire period of a dress is 6 days, which will include 2 days before the function date for pick up, the day of the wedding and then 3 days after the function for returns.
If you wish to collect the dress earlier than the standard 48 hours prior to the wedding date, there will be an early collection fees of $20 and collection can take place no more than 4 days prior to the wedding date.
Late fees - We charge a $25 for the first 3 days and $15 for any extra days that you keep the dress.
The day of your booking, we'll need the following information:
-The location of your wedding with a reference (leader's phone number) or
- Your workplace address and phone number.
-Government Photo ID (Carte NIF, carte electorale or passport)
Usage, Entretien, dégâts.
1- The Tenant agrees to take care of the rented property and to leave the dress in the transport bag provided when it is not worn. 2- You are not authorized to take wash the dress or take it to the dry cleaning service. For all rental, an 2000 Gourdes will be retained from your deposit for dry cleaning service. 3- In the case where the tenant returns the property in poor condition, not corresponding to a normal use or wear and tear (very dirty dress, difficult task to clean ...), the tenant will be charged an extra 1000 gourdes. In the case of a state generating the need to make repairs to reuse the dress (small burn of cigarettes, torn dress ...), "deals509" charge the amount of retouching to be done. In the case of a state causing the possibility for "deals509" to be able to reuse the property or incurring a cost higher than the value of the property for the restoration, the deposit will be entirely retained. The property will then be owned by the tenant. In case the cover is not returned, the amount of $25 US will be retained on the deposit.
Specific Policies for Our Items
No refund for rented dresses
We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.
- Unpaid orders will be canceled automatically after 5 days.
- Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders canceled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
- Orders canceled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
- Orders canceled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
- Once your order has been shipped, it can no longer be canceled.
If you would like to cancel your order, please do so within 2 business days after you ordered. Any order cancelled after that time frame is subject to a 20% service fee.
Replacement or Refund
Your satisfaction is of utmost importance to us. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance with your order specifications. Please try on your dress as soon as possible without altering, washing the dress, or removing the tag. Please note that you need to contact us to initiate the returning process. Absolutely no retunrs for orders picked in our location.
If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. You will be responsible for all return shipping costs.
Defective, Damaged or Mis-shipped Items
You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.
If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you up to 30% of the product purchase price (excluding shipping cost). Should you choose this option, please remember to request a receipt from our sale associate. Copy of the receipt must be provided to request reimbursement.
The item is the size you ordered but does not fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible.
The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service at +50933832232 in Haiti or +18556786259 in USA to see if a return or refund is possible. If you physically saw the color chart and picked a color, unless you received a diffrent color than what you chose, your order is not eligible for refund.
Items that cannot be returned or exchanged
1. No returns and no exchanges for personalized item, swatch and electronics.
2. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons.
1. Call customer serice +50933832232 in Haiti or +18556786259 in USA within 7 days upon receiving your order.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use an expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card, Cash payments will receive a company check.
Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.